Customer Service

Flexible. Timely. Thorough.

Our goal is to become value partners with our customers and work with them to meet their needs and expectations. We are very flexible and can accommodate customer needs no matter the circumstance. Our customers have come to rely on our quick response time, accuracy, quality, honesty — and our on-time shipping.

Our sales strategy is based on flexibility. We’re large enough to satisfy high volumes, yet agile enough to provide excellent customer service. We focus on proactive communication with our customers and understand that our relationships are paramount. We keep our customers abreast of the market so they can make the best purchasing decisions.

Container Tracking

Our export customers may track their containers online. Enter your container or OBL number:

Customer Dashboard

Customers are encouraged to login in to their customer dashboard to review order history.

Customer Login

If you have questions about your customer or container tracking information or order, please contact our logistics team directly at orders@newacespecan.com.

Joint Warehouse Inventory

Please contact our Logistics team to learn about quantity and availability in one of our four warehouses. We have strategically secured warehousing on both the east and west coasts of the United States and are centrally located in Texas to provide more local options, reduce customer shipping expenses, and save time.

  • Kearney, New Jersey
  • Los Angeles, California
  • El Paso, Texas
  • Las Cruces, New Mexico

Our warehouse inventory is based on customer demands. Inventory is monitored online and updated frequently, with bi-weekly outgoing communication to brokers about which products are in stock. We provide 24-hour response-and-release scheduling.

Locations We Ship To

“Our customers require excellent quality pecans, good packaging, clean trucks and clean containers. It is our pleasure to guarantee these best practices for them.”
– Sonja Roeder, Logistics and Inventory Manager

“Our plant is perfectly situated in New Mexico, not only because pecans are a native crop, but also because of our proximity to the Houston port. Even with the Oakland Port strike of 2014, 99 percent of our shipments went out on time.”
— Paul Veyette, Vice President, Sales

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